Ng999 Privacy Policy — Our commitment to protecting your information

Ng999 is a trusted online betting and gaming platform serving users in Bangladesh. We take the privacy of every member seriously. This Privacy Policy explains in detail what information ng999 collects, why it is collected, how it is stored, and what rights you have over your data.

01 Data Collection

We collect certain information at various stages of your journey on ng999, from creating an account to using our services. This information is used to improve our services, ensure security, and meet legal obligations.

Information Collected at Registration

• Full name and date of birth
• Mobile number and email address
• Residential Address
• Username and password (stored in encrypted form)
• Information related to your preferred payment method

Information Collected During KYC Verification

• Copy of National ID or Passport
• Driving license or other government-issued ID
• Proof of address document (utility bill, etc.)
• Screenshot of payment account verification

Automatically Collected Information

• IP Address & Device Type
• Browser information and operating system
• Browsing history and time spent on site
• Login and logout timestamps
• Betting and gaming activity logs
• Transaction History

02 Purpose of Data Use

Ng999 uses collected information only for specific, legitimate purposes. We do not use any data unnecessarily, and we never sell it to third parties.

• Creating, managing, and verifying accounts.
• Processing deposits and withdrawals.
• Informing you about relevant bonuses, promotions, and offers.
• Detecting and preventing fraud.
• Meeting legal requirements from regulatory authorities.
• Providing customer service and support.
• Ensuring responsible gaming.

03 Data Storage & Security

Ng999 uses industry-leading technology to protect user data. Our servers operate in accordance with international security standards and undergo regular security audits.

• All data transfers are protected with SSL/TLS 256-bit encryption.
• All data stored on our servers is encrypted with AES-256.
• Automated 24/7 monitoring is active for detecting suspicious activity.
• Regular security assessments and penetration testing are conducted.
• Two-factor authentication (2FA) is available for your account.
• Employee access to data is governed by strict role-based controls.

Data Retention Period

All information is retained while your account is active. Even after account closure, certain data may be kept for up to 5 years to meet legal obligations. After that, it is securely deleted.

04 Data Sharing with Third Parties

Ng999 never sells your personal information or shares it with third parties for advertising purposes. In certain limited circumstances, a minimal amount of information may be shared.

• Payment Provider: Required information is shared to process transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Service: Identity verification is carried out with licensed verification partners as part of the KYC process.
• Legal Authorities: Information may be disclosed upon a valid order from a court or regulatory authority.
• Technology Partners: Hosting and security service providers may have limited access for site operations.

All third-party partners are required to comply with ng999's privacy standards and may only use the data they receive for specified purposes.

05 Cookie Policy

Ng999 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help the site recognize you and remember your preferences.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and account settings.
• Analytics Cookies: Helps monitor site usage and improve our services.
• Security Cookies: Used to detect and prevent fraud.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

06 Your Rights

Under ng999's Privacy Policy, you have several important rights over your personal information. These rights are recognized under international data protection laws.

07 Minor's Privacy

Ng999 is an 18+ betting platform. We do not knowingly collect or store any information from minors. Age is verified at registration and confirmed again during the KYC process.

• Opening an account for anyone under 18 is strictly prohibited.
• If any minor's information is detected, the account will be immediately suspended and the data deleted.
• If you know of any minor using this site, please notify us immediately.

To protect your account from children or teenagers in your household, use a strong password and always log out. To learn more, visit our Responsible Gaming View page.

08 Policy Changes

Ng999 may update this Privacy Policy as needed. Changes may be made due to legal requirements, the introduction of new services, or technical improvements.

• You will be notified of any significant policy changes via email or through the site.
• The date of any changes will always be shown at the top of this page.
• Continued use of the site after changes are made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may contact support to request account closure.

09 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will respond to your message as promptly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the site
• Response Time: Typically within 24–72 hours